This page explains how to request deletion of personal data we hold about you. It applies to:
JnDee Projects staff who have used our internal automation platform (Xiaoshutong)
Tenants whose names, addresses, or signatures we hold in connection with tenancy or deposit-protection workflows
Any other individual whose personal data we process
Note: JnDee's automation platform is used internally by our staff. Tenants and landlords are not direct users of the platform. If you are a tenant who has signed a contract or received a deposit-protection notice via SignWell email, your personal data may be held for statutory record-keeping (typically 7 years after tenancy end under UK law).
How to request deletion
Send an email to contact@jndee.com with the subject line Data Deletion Request.
Include the following information:
Your full name
The email address(es) and / or phone number(s) we may have used to contact you
(If applicable) the property address you were associated with
A brief description of what data you want deleted
We will acknowledge your request within 3 working days and complete the deletion within 30 days, in line with UK GDPR Article 17.
What data we can delete
WhatsApp message history with our internal bot
WhatsApp phone number and display name records
Personal data in tenancy and contract records (subject to statutory retention — see below)
Audit logs containing your identifiers
What we cannot delete (statutory retention)
UK law requires us to retain certain records even after a deletion request:
Tenancy agreements and deposit records — retained for 7 years after tenancy end (UK statute of limitations under the Limitation Act 1980)
Compliance certificates — retained as evidence of statutory compliance with the Housing Act 1988, HMO licensing, and gas/electrical safety regulations
Financial records — retained for 6 years (HMRC requirement)
Where statutory retention applies, we will minimise data to the legal minimum and delete the rest.
Third-party sub-processors
Some data is held by sub-processors listed in our Privacy Policy §5. When you request deletion, we will:
Delete data from systems we directly control
Forward your request to relevant sub-processors (Meta WhatsApp, Google Drive, SignWell, Sentry) within 7 days
Provide you with confirmation when complete
Right to complain
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office: